Service and Support
With Nebim V3 Service and Support application, you can manage after-sales service support transactions quickly and practically from the same screen.
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You can instantly create a service tracking form from the sales screen and give it to the customer without having to use a different application for repair and modification processes.
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You can instantly monitor all repair and renovation stages of the products with the service form number.
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You can separate the products that cannot be repaired into second quality and perform product replacement operations depending on the repair and renovation service form number.
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If there is a maintenance or repair cost arising from the service, you can issue a service invoice.
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You can instantly send service status notification SMS to the customer regarding completed services and inform them that the transaction is completed.
If the products shipped to the customer are defective or missing, you can ensure that the delivery person creates fault records.
You can get a report of service/support requests in bulk, so that the support/request form can be opened, status updates can be received in the support/request form, and support solution entries can be made.
You can also include products received from customers for repair/service/support in your shipping plans.