CRM CUSTOMER RELATIONS AND MANAGEMENT
You can ensure that your customer information is created in a controlled and healthy manner, and you can make your customer data healthy by deduplication of your existing customer information.
Deduplication and Customer Data Quality
You can determine which information will be collected from customers at the checkout, such as their name, surname, district, phone number, e-mail, date of birth, wedding anniversary, and which fields will be mandatory and which will be optional.
Nebim V3 POS; You can automatically perform a duplicate check with name/surname and phone number information, thus ensuring the creation of high-quality and accurate customer data. At the cash register, you can send a "customer verification code" to the customer's registered phone via instant SMS, and ensure that special discounts for your customers are activated with this verification code. You can deduplicate your existing customer information using Nebim V3's Retail Customer Data Editing tools.
By understanding your customers' shopping habits and demands, you can run your business processes by establishing a customer-focused system and organize special discount campaigns for your customers.
Omni Channel Customer Loyalty Management
You can manage your customers who shop from your wholesale, retail and online stores by offering them different advantages.
You can get to know your customers who shop in your stores when they shop in your online store.
You can enable your customers to use the discounts and points they earn when shopping in both your stores and your online store.
You can ensure that the verification code is approved by filling in the customer information completely and matching the card given to the customer with the customer phone number.
By matching, you can complete the loyalty card activation given to the customer. Thus, with Nebim V3, you can give loyalty cards to your customers and activate them in different ways to benefit from campaigns.
Customer Behavior Analysis and Management
You can define loyalty programs based on company brand.
You can enter the visuals of the loyalty program along with other details in the description field.
You can select the preferred brand logo for the Loyalty Program Information button to be used in Nebim V3 POS.
You can identify customers who have shopped in previous years but not this year and offer special advantages that will encourage them to shop again.
You can identify your customers who make purchases above or below a certain amount.
By identifying customers who purchase a product but not related products, you can prepare special campaigns for these customers and increase the sales of other products.
You can see your customers who shop on special days and offer them special advantages to encourage them to shop from you again on special days.
By identifying customers who regularly shop every month but have stopped shopping, you can offer special benefits that will encourage these customers to shop from you again.
You can specify any number of criteria using values such as sales quantity, sales amount, sales bottom discount, amount campaign discount, etc.
In Retail Customer Segmentation, you can create a Customer Campaign List according to the specified analysis values, save the filters, and use these filters to ensure that the Retail Customer Segmentation program is run as a service at specified times.
You can use the created lists as target audiences for SMS announcements and measure campaign success by associating the customers in this list with discount campaigns managed in Nebim V3.
After the invoice is issued on Nebim V3 POS, you can conduct a survey for each purchase and have this survey associated with the relevant shopping invoice.
In the Retail Customer Segmentation program, you can upload points for customers in bulk with the help of a wizard.
As a result of transactions made on Nebim V3 POS, you can track details such as which loyalty program and level retail customers are in, the required shopping limit for the next level, campaigns suitable for the customer, and ensure that the loyalty program status and segments defined for the customer are automatically changed.
In companies that operate through multiple channels (B2C, CRM, SMS, Call Center, etc.), collect the KVK and ETK permissions/permission cancellations left by retail customers through different channels at a common point and manage these permissions.
Management of KVKK and ETK Permissions and Integration with IYS
With permissioned database (PDF) solutions, retail companies aim to manage the communication and PDP permissions of their customers coming from multiple communication channels, such as retail sales points where their brands use Nebim V3 POS, e-commerce sites, corporate websites, mass communication service providers such as e-mail or SMS, or call center applications, within the scope of the obligations of the Personal Data Protection Law (PDPL) and the Electronic Commerce Regulation Law (ETK).
Nebim V3 users have two alternative methods regarding the Management of KVKK and ETK Permissions and Integration with IYS:
1- Synchronization of only ETK permissions with IYS for regulatory compliance.
2- Integrations with Nebim V3's external "KVKK and ETK Permission Management" systems
Synchronization of only ETK permissions with IYS for regulatory compliance
Legislation-compliant permission management in Nebim V3
Recording ETK permissions and rejections in Nebim V3 with the information and format expected by İYS
Permission and rejection notifications that must be reported to IYS are recorded.
It is recorded in the format expected by İYS in Nebim V3 (in order to be able to present it in case of a possible complaint and to ensure correct data integration with İYS)
When a new customer card is opened in Nebim V3 or personal data is changed, the permission process is triggered via SMS services integrated into Nebim V3 or with a wet signature.
Permission processes are managed via Nebim V3 POS and Nebim V3 ERP interfaces.
When a domestic or international retail customer, wholesale customer, prospective customer, supplier or company personnel card is opened or their personal data is changed, the permission process is triggered by sending an OTP via SMS services integrated into Nebim V3.
Permissions can also be obtained via wet-signature forms as an alternative to sending an OTP via SMS.
Full integration with IYS, approved by Nebim
Comprehensive integration with service providers that are both Nebim and IYS business partners, approved by Nebim and supported by Nebim
Solutions from Nebim business partner companies (Integrated Solutions)
At the same time, “İYS Business Partner” solutions accredited by İYS
Comprehensive integrations developed and supported by both Nebim and Nebim business partners, and continue to be developed in line with regulatory changes.
Preparation of Nebim V3 ETK permissions transfer data to be transferred to IYS
Before starting mutual data synchronization with IYS, transfer data is prepared to transfer existing permissions to IYS once and in bulk.
The prepared transfer data is written to the Nebim V3 database and transferred to the IYS business partner.
Continuous, mutual synchronization of ETK permissions and rejection notifications in Nebim V3 with both Nebim and IYS business partner service providers
ETK permissions and rejection notifications in Nebim V3 are continuously and mutually synchronized between Nebim V3 and the “İYS Business Partner”.
2 - Integrations with Nebim V3's external "KVKK and ETK Permission Management" systems
Legislation-compliant permission management in Nebim V3
Recording KVKK permissions and rejections in Nebim V3
When defining a new customer card or when changing any of the fields defined as personal data on an existing customer card, approval is requested from the relevant customer.
If the customer gives approval, all fields defined as personal data are activated and data entry is allowed. If approval is not given, these fields are deactivated.
When an existing customer card is called up, if the customer has not previously given consent and at least one of the personal data fields is registered in the database, a warning message is given stating that consent has not been received for the relevant customer card and consent is requested.
Recording ETK permissions and rejections in Nebim V3 with the information and format expected by İYS
Permission and rejection notifications that must be reported to IYS are recorded.
It is recorded in the format expected by İYS in Nebim V3 (in order to be able to present it in case of a possible complaint and to ensure correct data integration with İYS). When a new customer card is opened in Nebim V3 or personal data is changed, the permission process is triggered via SMS services integrated into Nebim V3 or with a wet signature.
Permission processes are managed via Nebim V3 POS and Nebim V3 ERP interfaces.
When a domestic or international retail customer, wholesale customer, prospective customer, supplier or company personnel card is opened or their personal data is changed, the permission process is triggered by sending an OTP via SMS services integrated into Nebim V3.
Permissions can also be obtained via wet-signature forms as an alternative to sending an OTP via SMS.
Nebim-approved full integrationComprehensive integration with service providers that are both Nebim and IYS business partners, approved by Nebim and supported by NebimSolutions of Nebim business partner companies (Integrated Solutions)At the same time, “IYS Business Partner” solutions accredited by IYSComprehensive integrations developed and supported by both Nebim and Nebim business partners, continuing to be developed in line with the changes in legislationKVKK and ETK permissions and rejections, Nebim V3, e-Commerce, bulk SMS/e-Mail sending, etc. synchronization between systems and ability to work with up-to-date permission data in all systemsPreparation of transfer data of Nebim V3 ETK permissions to be transferred to İYSBefore starting mutual data synchronization with İYS, transfer data is prepared to transfer existing permissions to İYS once and collectively.Prepared transfer data is written to both Nebim V3 database and transferred to İYS business partnerContinuous, mutual synchronization of ETK permissions and rejection notifications in Nebim V3 with service providers who are both Nebim and İYS business partnersContinuous, mutual synchronization of ETK permissions and rejection notifications in Nebim V3 between Nebim V3 and “İYS Business Partner”
Work efficiently by integrating with systems that offer special advantages for your loyal customers.
Integration with External Loyalty Management Systems
Como Sense, which can be used integrated with Nebim V3, is a personalized loyalty management system that allows businesses to get to know their retail customers and thus offers ways to increase spending by personalizing the customer's purchasing experience, as well as providing businesses with a mobile app, loyalty club, CRM and reporting tools.
With Como Sense, you can create special campaigns for your target audience. You can encourage your retail customers to visit your stores and shop with the features of your branded cards, points, credits, participation awards, special discounts for birthdays, anniversaries and other special days, club opportunities, coupons, scratch cards and many more loyalty programs specific to your business. In addition, you can ensure that your customers carry all these advantages of your brand in their pockets thanks to your mobile application specific to your business brand that your retail customers can download to their own smartphones.
You can provide multi-channel communication with your retail customers with tools such as SMS, e-mail, instant notifications, pop-up messages for your brand-specific mobile app, and surveys to see your customers' demands and increase sales.
Hopi
By scanning the ID number in the Hopi application, you can access Hopi member customer information and enable them to benefit from the campaigns defined for Hopi. You can visit the Hopi website for detailed information about Hopi.
Paro
By scanning the card number in the Paro application, you can access Paro member customer information and enable them to benefit from the campaigns defined for Paro. You can visit the Paro website for detailed information about Paro.
Vodafone Advantage Mobile Integration
With the integration with Vodafone, you can ensure that the campaign defined in Vodafone and Nebim V3 ERP is verified with the password verification created on the Vodafone application and applied on Nebim V3 POS. In order to use the defined discount campaign, the Vodafone Advantage Cepte service must be running. You can perform the transaction by selecting Vodafone member from the Nebim V3 POS screen. If there is a basket that fits the relevant campaign during shopping and the customer is a Vodafone member, you can ensure that the relevant campaign is applied by waiting for a password and applying the campaign when the password is entered correctly.
Umico
By scanning your card number, you can access Umico member customer information and perform point inquiries and usage transactions.
Zubizu
By scanning the member identification code in the Zubizu application, you can access Zubizu member customer information and enable them to benefit from the campaigns defined for Zubizu. You can visit the Zubizu website for detailed information about Zubizu.